At Lark Finserv Private Limited ("Lark"), we are dedicated to delivering exceptional customer experiences and ensuring that our clients remain at the heart of everything we do. This Customer Centricity Policy outlines our commitment to putting the needs, satisfaction, and well-being of our customers as our top priority. By adhering to this policy, we aim to build strong, lasting relationships with our clients, foster loyalty, and drive sustainable growth for our business.

Customer Commitment:

Lark is committed to understanding and anticipating the unique needs and preferences of our customers. We will actively engage with our clients to gather feedback and insights to continuously improve our products, services, and processes.

Transparency and Honesty:

We will be transparent and honest in all our interactions with customers. Our communications will be clear, accurate, and free of misleading information. We will provide customers with all relevant details about our products, services, terms, and conditions to enable them to make informed decisions.

Use of Website and Services:

Lark will strive to make our services easily accessible and convenient for our customers. We will provide multiple channels for communication and support, including phone, email, and online platforms, to ensure our customers can reach us efficiently.

Personalized Solutions:

Recognizing that each customer has unique financial needs, we will offer personalized solutions and services tailored to their specific requirements. We will take the time to understand their goals and objectives, and recommend suitable products and services accordingly.

Data Protection and Privacy:

We value the privacy and security of our customers' personal information. Lark will adhere to all relevant data protection laws and regulations to safeguard customer data and ensure it is used only for legitimate business purposes.

Timely and Efficient Service:

We are committed to providing timely and efficient service to our customers. We will strive to process applications, inquiries, and requests promptly, keeping our customers informed about the status of their interactions.

Complaint Resolution:

In the event of any complaints or grievances, we will handle them with utmost professionalism and diligence. Our dedicated complaint resolution team will ensure that all customer concerns are addressed promptly, fairly, and to the best of our abilities.

Continuous Improvement:

Lark will continually review and improve our customer service processes to enhance the overall customer experience. We will use customer feedback and insights to identify areas for improvement and implement necessary changes.

Empowerment of Customer-Facing Staff:

We will empower our customer-facing staff with the necessary training, tools, and resources to deliver excellent service. Our team members will be encouraged to build positive relationships with customers based on trust and empathy.

By adhering to this Customer Centricity Policy, all employees and associates of Lark Finserv Private Limited are collectively responsible for creating a customer-centric culture that fosters loyalty, trust, and satisfaction among our valued customers.

Date of Adoption: 1ST Aug

This Customer Centricity Policy applies to all employees and associates of Lark Finserv Private Limited and will be reviewed periodically to ensure its continued relevance and effectiveness in delivering exceptional customer experiences.