Effective Date: 06 August 2025 | Version: 1.0
Payment Processing
At LarkFinserv Private Limited ("Company", "we", "our", "us"), we process all refunds through Razorpay's payment gateway in accordance with its refund timelines and protocols. This policy outlines the circumstances in which a refund may be granted, the procedure to request one, and the expected processing time.
Refunds may be initiated in the following cases:
Service Not Delivered
If the paid service has not been initiated or delivered due to our fault.
Duplicate Payment
If you are charged more than once for the same transaction.
Pre‑Processing Cancellation
If your service request is withdrawn before processing begins and no costs have been incurred on your behalf.
Refunds are not applicable if:
The service has already been initiated or completed.
The request is made more than 7 working days after the payment date.
Delays are caused by incomplete documentation or incorrect information provided by you.
Refunds are processed as per Razorpay's standard timelines:
Normal Refunds
5 to 10 business days after initiation.
Instant Refunds
Within minutes up to 2 business hours; a nominal fee may apply.
Email support@larkfinserv.com within 7 working days of your payment.
Include the following information:
- Full name, registered email and mobile number
- Razorpay Payment ID & Order ID
- Transaction proof/screenshot
- Reason for refund
We will review and, if approved, initiate the refund via Razorpay within 2 business days.
Important Notice
We encourage customers to request refunds through our support channels before raising a chargeback. Unwarranted chargebacks may lead to account suspension.
All information provided for refund processing will be handled per our Privacy Policy.
LarkFinserv Private Limited
Website
www.larkfinserv.com